PRM Careers

Location

Primary Function

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><h1 style="text-align:start;" dir="ltr"><span style="font-size:11.0pt;"><span style="font-weight:normal;">Provide administrative support and customer relations for the Service Projects group. Our goal is to provide the highest standard of customer response and communications while meeting contractual commitments.</span></span></h1></div>

Typical Duties

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><ul style="margin-inline-end: 0px; margin-inline-start: 0px; padding-inline-start: 40px;"><li><p style="margin: 0; text-align: start;" dir="ltr">Utilize all scheduling and tasking tools provided by Microsoft Outlook, WennSoft, Filemaker and CRM.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Plan and perform all tasks in an organized and timely manner.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Promptly address customer concerns and complaints to assure resolution and to maintain long-term relationships.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Perform all services with the mindset of increasing customer’s confidence and satisfaction with Pac Rim.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Escalate issues to higher levels immediately when necessary.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Utilize all team members and tools to ensure discrepancies are brought to conclusions immediately.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Assure that you and your team members are following the Eight Step Customer Care and the Customer for Life planMaintain positive communications with all company business groups to facilitate growth and opportunityWork productively and creatively with the sales, accounting, Customer Service Representatives and team members.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Hold team members accountable for all committed team goals and responsibilities.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Ability to work with Excel, Word, and Outlook.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Ability to learn and work with Pacific Rim’s business system software.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Understand why you are doing it, what it affects, and what the proper outcome should be.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Broadcast appointments for Controls.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Maintain daily time entry spreadsheet.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Check call resolutions for accuracy and grammar.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Training and meeting coordination.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Background checks and site badging coordination.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Technical support for MobileTech and Filemaker.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Refrigerant management assistance by adding equipment in WennSoft.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Phones, uniforms, gas card, MobileTech training, email setup, schedule orientation with Christina.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Manage shirts and hats.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Receive invoices for Job Cost purchase orders.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Subcontract purchase orders.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Equipment purchase orders.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Backup for purchase orders.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Special tax projects.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">New subcontractor procedures and documents.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Request insurance certificates.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Create subcontracts or MSA’s.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Maintain record of subcontractor status.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Create sales assists in WennSoft and CRM.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Closeout all sales assists.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Create JCT work orders for resolutions and refrigerant tracking.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Check older open jobs and complete if possible, review in project meeting.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Work order closure meeting- Update service accounting on open work orders projects and controls.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">When required, assemble and provide initial project documentation to the customer.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Create Closure Packet containing the following documents listed in order- cover sheet, proposal, warranty letter, startup sheets, photos (before/after), equipment documents/manuals, certified payroll and subcontractor documents. Send to customer through DropBox.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">File these documents in the CRM job folder "Project Closeout".</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Work with Project Managers for warranty calls. Verify warranty start dates.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Coordinate with service for emergency support and high work load periods.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Cover front desk receptionist position for lunch every day and school schedule.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Cover dispatch while meetings are held and help cover phones when someone is out sick or on vacation</p></li></ul></div>

Skills, Knowledge, Qualifications, & Experience

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><ul style="margin-inline-end: 0px; margin-inline-start: 0px; padding-inline-start: 40px;"><li><p style="margin: 0; text-align: start;" dir="ltr">Degree or equivalent from a two-year college or technical school.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">May be replaced by one or more year’s related experience and/or training; or equivalent combination of education and experience.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Proficiency in Microsoft products, including Word, Excel, and Outlook. Knowledge of Microsoft Teams, CRM, and Sage Timberline is a plus.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Clear written and verbal communications skills.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Good time management and attention to detail.</p></li><li><p style="margin: 0; text-align: start;" dir="ltr">Maintain confidential information and work well in a team environment.</p></li></ul></div>

Salary Range

$52,000 - $70,000 annually based on experience (FSLA Non-Exempt)

Benefits

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><p style="margin: 0; text-align: start;" dir="ltr">Full Benefits</p><p style="margin: 0; text-align: start;" dir="ltr">Matching 401(k)</p><p style="margin: 0; text-align: start;" dir="ltr">Paid Time Off</p><p style="margin: 0; text-align: start;" dir="ltr">Paid Holidays</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">Equal Opportunity Employer</p></div>

About Pacific Rim Mechanical

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); --ck-color-selector-caption-background: hsl(0, 0%, 97%); --ck-color-selector-caption-text: hsl(0, 0%, 20%); font-family: Segoe UI; font-size: 11pt;"><p style="margin: 0;">Pacific Rim Mechanical is the premier mechanical contractor in Southern California.<br>And we got there by strict adherence to one simple philosophy...</p><p style="margin: 0;">Always do the right thing.</p><p style="margin: 0;">Since our company inception in 1987, our core values haven’t changed. We still place the highest priority on honesty, integrity and respect for our customers and employees.</p></div>

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